Rooms Division Manager: Ramada Hotel Cluj
REQUIREMENTS:
– Managerial experience, advantage in a similar position;
– Higher education;
– Solid knowledge of English and another international language;
– Good PC operating skills, Microsoft Office suite;
– Knowledge of the Opera or Fidelio system is an advantage;
– Organizational capacity to meet established deadlines and work discipline;
– Dynamic, conscientious person, positive and proactive attitude;
– Analysis, synthesis, and planning skills;
RESPONSIBILITIES:
– Leads, coordinates, and controls the activity of the reception departments (front office manager, receptionists, concierge staff) and housekeeping (executive housekeeper, maids);
– Responsible for Customer Care activities, both in relation to Wyndham Hotels Group and in relation to clients coming through other channels;
– Resolves tourist complaints and dissatisfactions related to the quality of hotel services that could not be resolved by the reception and undertakes measures to prevent them;
– Supervises compliance with job duties and internal procedures, respectively brand standards, for subordinate personnel;
– Controls, inventories, and analyzes stocks of consumable materials and the evolution of expenses in subordinate departments;
– Responsible for making reservations in the Opera system, correct issuance of invoices, collection of service values, etc.;
– Monitors the execution of contracts, compliance with contractual clauses and payment deadlines;
– Participates in the recruitment and selection of subordinate personnel, is actively involved in the training and induction process, job description development, personnel evaluation, etc.;
– Monitors the quality of services offered to guests and measures customer satisfaction levels;
– Responsible for compliance with current legislation regarding the activities they coordinate and lead.
Send your CV to denisa.mesaros@ramadacluj.ro
Source: Ramada Hotel Cluj
Frequently Asked Questions
What are the main responsibilities of a Rooms Division Manager at Ramada Cluj?
The Rooms Division Manager coordinates the reception and housekeeping departments, manages customer care according to Wyndham standards, and oversees budgets and inventory.
Which software systems are advantageous for this position?
Knowledge of hotel management systems such as Opera or Fidelio is considered a significant advantage for candidates.
How can I apply for the Rooms Division Manager position?
Interested candidates can send their CV directly to the email address denisa.mesaros@ramadacluj.ro.