How will Orario SPA by TCNET help you have a successful business?

After a thorough analysis of the wellness and spa market, we, the TCNET team, identified our clients’ need to benefit from a reliable tool that provides accurate data and is easy to use for the entire staff.

Thus, we launched the Orario solution in Romania, the first complete software that satisfies the needs of spa centers, sports gyms, wellness centers, and independent salons through better resource organization, optimizing all scheduling, management, and control activities. Think of Orario SPA as your business’s personal assistant. Someone who helps with appointment scheduling, organizing client information, managing inventory, tracking revenue, and much more. Essentially, Orario SPA is a digital solution that makes life easier for owners and staff.

When a client enters your salon, they are aware of the ultra-modern equipment, the oils, creams, and the scent of the applied nail polish, but they might not realize everything happening behind the scenes. Successful salon owners no longer write appointments by hand or perform inventory checks with a pen and notebook. Instead, they opt for salon management software. There are numerous benefits to such software that allow managers and owners to run their businesses more efficiently. Will it be worth it for your salon to invest in such software? Read on to discover the multiple benefits of Orario SPA and determine if this is the right course for your business.

• Easy Scheduling: With an automated scheduling system, clients can make reservations at your salon at any time of the day – even without the help of a receptionist. Easy and intuitive scheduling functions allow either your salon team to see calendar availability and make appointments accordingly, or clients to book remotely from their own comfort using a computer or mobile devices. Additionally, you will be able to log into the Orario SPA dashboard and see which stylists, therapists, or doctors have availability, so you can develop employee schedules in accordance with demand. You can also easily observe which times of the week are more or less busy and adjust your staff as you see fit. Analyze peak periods and drive traffic during less crowded times.
• Staff and Payroll Management: Orario SPA takes care of your staff’s schedules, shift management, and the elimination of conflicts. It automatically tracks commissions as well as upsells. You can manage payroll and also track employee output and performance so you can offer rewards based on real and fair figures.

• Reduce No-Shows: Orario SPA offers automated SMS and email services that facilitate appointment confirmations with clients. By using these modules, business owners can change the content and frequency of messages sent to clients intending to visit the location. This reduces the number of no-shows and facilitates increased trust and loyalty from your clientele.
• Gain New Clients: Your business runs more efficiently with the help of Orario SPA, and although you have increased your marketing efforts, you are still looking for new ways to attract additional clients. Orario SPA integrates with your social media accounts. This allows the software to easily post on multiple channels, share quality client reviews, and develop an online presence on various websites. Additionally, with automated email marketing functions, you can contact clients who might not have otherwise seen your social media communications. Orario SPA also manages all client satisfaction surveys, so you can learn how to make your clients happy and even happier.

• Revenue Management: Orario SPA has the capability to process multiple payment options, including cash or credit cards, and improves the guest experience through quick check-out and simple billing methods. Tracking both online and offline subscription collection is just a click away, and seamless integration, where necessary, with the hotel management system, Infor HMS, allows the transfer of all spa revenue to the hotel system.

• Product Management: Inventory and record-keeping are time-consuming. Manual inventory processing can easily lead to a shortage of a product you need and an abundance of a product you don’t. You must maintain a minimum stock level while preparing to bring in new items and track any seasonal or temporary changes in purchases. Using Orario SPA, you can better analyze what is moving off the shelves, whether you have one location or several, and what you need to focus on in the next round of acquisitions.

• Increased Profitability: Most importantly, Orario SPA will increase your profitability. Clients will enjoy a faster and easier booking process, which will increase overall satisfaction with your business. Additional tools, such as those that attract first-time clients and automated services that follow up with existing clients, ensure that customers keep returning to you again and again – leading to more money in your pocket. Plus, with easy-to-read automated performance reports, you can set goals and track business achievements weekly, monthly, or annually.

• Enhanced Security: From the moment you start using Orario SPA to manage client information, product inventory, schedules, and sales records, you become capable of backing up and saving data. If until now you have used outdated information recording methods such as pen and paper or a combination of Word documents and spreadsheets, you realize that the collected data is everywhere and can be easily lost. With a high-performance IT system, not only do you know where all your information is, but you can access, manage, or back it up at any time.

If you are still thinking about whether or not to invest in Orario SPA, consider that the return on investment will be more than worth it. By taking the initiative to purchase Orario SPA, you will increase efficiency, improve your methods of working with clients, and always be up to date with the activity of your salon/SPA/clinic. There are many more benefits to purchasing Orario SPA that you will quickly experience once you decide to take this step.

• Property management – includes working hours, service management, treatment rooms, therapists;
• Multi-property support;
• Visual, intuitive, and easy-to-use scheduler;
• Management of complex subscriptions composed of different services;
• Web-based client interface with enrollment functions, appointment viewing, appointment cancellation, adding new appointments, and subscription status;
• Check-in/check-out functions, integration with wristbands;
• Appointment confirmation and reminders via email and SMS;
• Client file;
• Client feedback;
• Direct marketing;
• Complex client management and reports;
• Inventory, stock, and goods module;
• Real-time updated dashboard;
• Automatic calculation of employee commissions;
• Integrated fiscal solution;
• Integration with hotel management solutions (Infor HMS);
• Integration with payment processors (SixPayment and EuPlatesc);
• Accounting export (SAGA, other accounting systems).

About TCNET

TCNET is one of the leading providers of integrated hotel management systems in Romania, with nearly 30 years of experience in implementing IT solutions for the Horeca industry. As an Infor Hospitality partner, it offers products, services, and 24/7 support at the highest quality level for all its clients.

Currently, with a client base of over 300 hotels, TCNET has constantly developed and updated its product portfolio so that the solutions accessible to Romanian hospitality operators are high-performing and competitive. LANmark, Medallion, and now Infor HMS are the hotel management solutions that have made TCNET a solid brand in Romania. Additionally, restaurant and bar management solutions (Expressoft suite), sales and catering solutions (Infor Events Module), revenue management systems (Infor EzRMS and Infor HPO), integrated web booking engine and channel manager (WebHotelier), automated identity document scanning solutions (Adria SCAN), e-marketing tools, and many others are offered.