In recent years, the phrase “The future is in digitalization” has become one of the most common phrases invariably present in every presentation at forums, regardless of whether the focus was on tourism, telecommunications, or any other business sphere.
In 2023, it is time to say “The future is here”! The question on the agenda is not IF, but rather WHEN and HOW FAST we can leverage new technologies so that they provide a real benefit to our business.
Digital Concierge is an All-in-one solution through which we can finally add the missing link to boost RevPAC (revenue per available client) indicators, guest satisfaction, and, last but not least, to increase our contribution to environmental protection.
With over 100 hotels worldwide as part of its client portfolio, Digital Concierge – TouchMenu is now available to hoteliers in Romania.
TouchMenu is a web platform, available through a single QR code scan using the guests’ own smart devices.
Digital Concierge delivers an immediate Return on Investment:
- Reducing the carbon footprint by eliminating paper waste. On average, a hotel with 200 rooms and 4 pages in the in-room information brochure could save up to 8.2 trees/year. The digital guest information folder not only replaces paper but also allows for: information pop-ups, social media integrations, guest reward programs, modules for providing feedback and reviews, and the presentation of commercial spaces with personalized settings.
- Optimizing work processes and staff efficiency by improving interdepartmental communication and facilitating quick connection to the reception/concierge, technical department, Spa booking module, direct orders, room service, and online payments.
- Increasing revenue levels and guest satisfaction by selling products and services using up-selling techniques supported by Artificial Intelligence – analyzing customer behavior and interaction patterns, making suggestions to optimize the layout and availability of products.
Need more information? Feel free to request
a personalized demo for your hotel and experience the full potential of TouchMenu! To get an exclusive offer, mention the following promo code #Boost23R, which is available until 31.01.2023.
Frequently Asked Questions
What is a Digital Concierge?
It is an all-in-one digital solution that allows guests to access hotel services directly from their own devices by scanning a QR code, without needing to download an app.
How does TouchMenu improve hotel ROI?
It improves ROI by reducing paper costs, optimizing staff efficiency through automated communication, and increasing revenue via AI-driven up-selling suggestions.
Does the guest need to install any software?
No, TouchMenu is a web-based platform accessible through any mobile browser, ensuring a frictionless experience for the guest.