One in three flights has undergone schedule changes or even cancellations in the last year, and travelers affected by these changes have had to wait, on average, between 30 and 60 days for a refund from the airline. In this context, to support its customers, Vola.ro is launching the Vola Fast Refund service, through which passengers in such situations can receive their money in cash within a maximum of 7 days.
By purchasing this additional service, all passengers whose flights are canceled or modified are notified by Vola as soon as possible regarding the changes and are offered assistance to identify the best travel alternative from the airline, at no additional cost.
If the trip is no longer desired, Vola.ro returns the money to the customer’s account within a maximum of 7 days. If the tourist wishes to continue their journey, there is also the option of issuing a quick voucher that can be used to buy any other flight with any airline, ensuring the itinerary is not interrupted.
Frequently Asked Questions
What is Vola Fast Refund?It is a service that guarantees a cash refund within a maximum of 7 days in the event of canceled or modified flights.
How long does the refund take through this service?The refund is processed within at most 7 days, compared to the 30-60 day average practiced by airlines.
What options do I have if my flight is canceled?You can choose a refund to your account, assistance for an alternative flight, or a quick voucher to purchase another ticket.