Starting July 1, 2018, tourists booking holiday packages will benefit from stronger consumer protection.
The new rules do not only regulate traditional holiday packages but will also protect consumers who book other forms of combined travel services, including customized packages, according to the European Commission.
Protection for linked travel arrangements is also introduced, a formula where the traveler purchases travel services from one point of sale but is invited to book other services through a separate website.
According to the cited source, the benefits for tourists include: clearer information for travelers regarding the type, elements, and characteristics of the package or linked services offered, consumer rights, price, and any other additional costs; refund and repatriation in case of bankruptcy, with travel companies required to ensure insolvency protection; clearer liability rules, with responsibility falling on the package organizer regardless of the entity providing the travel services; stronger cancellation rights, allowing travelers to cancel a holiday package for any reason by paying a reasonable fee, or for free if the destination becomes dangerous or if the package price increases by more than 8% of the original price; provision of accommodation if the return journey cannot be carried out, with up to three additional nights of accommodation guaranteed; assistance for travelers in difficulty, particularly by providing information on health services and consular assistance.
Source: Profit
Frequently Asked Questions
What are linked travel arrangements?
Linked travel arrangements occur when a traveler buys one service at a point of sale and is then prompted to book another service for the same trip via a separate website within 24 hours.
Can I cancel my holiday package for free?
Yes, you can cancel for free if the destination becomes dangerous or if the package price increases by more than 8% of the original cost.
Who is responsible if something goes wrong with my package?
The package organizer is held responsible for the proper performance of all travel services included in the package, regardless of who provides them.