Hotel Savoy in Timisoara is the first hotel in Romania to use the integrated Infor HMS and Worldline/SIX Payment Services solution.
Hotel Savoy in Timisoara is the first hotel in Romania to use the integrated Infor HMS and Worldline/SIX Payment Services solution. The unit features 54 rooms, a restaurant, two conference rooms, and a cocktail bar.
Vasile Birzava, Accommodation Manager of Hotel Savoy in Timisoara, stated that guests have largely adopted digital solutions and, in addition to a pleasant stay, prefer reception operations and payment processes to be fast and seamless. For this reason, the hotel chose TCNET as its technological partner, integrating the Infor HMS hotel management system with the Worldline/SIX Payment Services solution.
Vasile Birzava requested that the new system bring together all information at a central level. For any hotel manager, this means: less effort, fewer processes, and less paper. Another requirement was that payment card data should no longer be stored locally and all data should be encrypted.
The provided solution is cCredit, an efficient software terminal for cashless payment transactions, which offers a uniform and clear payment infrastructure that controls the entire card payment process safely, quickly, and reliably.
Thus, the hotel’s Infor Hotel Management System (Infor HMS) reception system was connected via a dedicated bidirectional interface to the cCredit Hospitality Gateway from Worldline / SIX Payment Services.
The connection between the systems simplifies the payment process and avoids incorrect operations. This also saves time for hotel guests and creates the premises for the most pleasant stay possible. Thanks to the automatic data transfer, the hotel can reduce administrative processes at the reception and the financial accounting department, with no limitations regarding the acceptance of all major payment methods.
For example, if a room is booked online, payment information is encrypted via the payment service provider (PSP) Saferpay and transmitted via tokenization to Hotel Savoy’s PMS system, Infor HMS. At check-out, the hotel system triggers the payment through the cCredit payment terminal using the stored token. A new presentation of the card is not necessary. All payments are processed centrally by Worldline/SIX Payment Services. Bookings and sales come together perfectly in a single system. Thanks to cCredit, the hotel can tokenize and securely save the data of card transactions performed by customers.
“We are delighted to be the first hotel in Romania to use the integrated Infor HMS and Worldline/SIX Payment Services solution. Implementing this integrated solution was one of the best decisions we made in the last year, and I thank the TCNET team for the proposal submitted. This integration allows us to provide better, faster, and safer services for our customers. All card transactions are available at the touch of a button, allowing us more time to be attentive to the needs of the tourists who cross our threshold,” stated Vasile Birzava.
About TCNET
TCNET is one of the main providers of integrated hotel management systems in Romania, with nearly 30 years of experience in implementing IT solutions for the Horeca industry. As an Infor Hospitality partner, it offers products, services, and 24/7 support at the highest level of quality for all its clients.
Currently, with a client base of over 300 hotels, TCNET has constantly developed and updated its product portfolio so that the solutions accessible to Romanian hospitality operators are high-performing and competitive. LANmark, Medallion, and now Infor HMS are the hotel management solutions that have made TCNET a solid brand in Romania. Additionally, restaurant and bar management solutions (Expressoft suite), sales and catering solutions (Infor Events Module), revenue management systems (Infor EzRMS and Infor HPO), integrated web booking engine and channel manager (WebHotelier), automated identity document scanning solutions (Adria SCAN), e-marketing tools, and many others are offered.
About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and the fourth largest player worldwide in this segment. With its global reach and commitment to innovation, Worldline is the preferred technology partner for merchants, banks, and third-party acquirers, as well as for public transport operators, government agencies, and industrial companies across all sectors. With over 20,000 employees in more than 50 countries, Worldline offers its customers sustainable, reliable, and secure solutions, driving their business growth regardless of the country they are in. In the field of merchant services, Worldline manages an entire suite of terminals, solutions, and payment services. Financial Services and Mobility & e-Transactional Services operate domestic and cross-border commercial acquisitions, both on-site and online, and transaction processing is carried out through highly secure methods using a wide portfolio of payment terminals, e-ticketing services, and digital services.
Frequently Asked Questions
What is the main benefit of the Infor HMS and Worldline integration?
It streamlines the payment process, eliminates manual errors, and ensures high security through tokenization, allowing guests to check out without re-presenting their cards.
Who implemented this solution at Hotel Savoy?
The solution was implemented by TCNET, a leading provider of integrated hotel management systems in Romania with nearly 30 years of experience.
Is guest payment data stored locally at the hotel?
No, the system uses tokenization and encryption, meaning sensitive card data is not stored locally, which enhances security and compliance.