{"id":120114,"date":"2019-05-09T00:00:00","date_gmt":"2019-05-08T21:00:00","guid":{"rendered":"https:\/\/rhn.ro\/tarom-and-otopeni-airport-drop-significantly-in-airhelp-score-rankings\/"},"modified":"2026-03-27T16:13:06","modified_gmt":"2026-03-27T14:13:06","slug":"tarom-and-otopeni-airport-drop-significantly-in-airhelp-score-rankings","status":"publish","type":"post","link":"https:\/\/rhn.ro\/en\/tarom-and-otopeni-airport-drop-significantly-in-airhelp-score-rankings\/","title":{"rendered":"Tarom and Otopeni Airport Drop Significantly in AirHelp Score Rankings"},"content":{"rendered":"

Tarom and Otopeni Airport Drop Significantly in AirHelp Score Rankings<\/p>\n

National airline Tarom is falling in the global airline rankings, determined by punctuality, service, and passenger compensation claim management, while Otopeni Airport also drops in the world airport hierarchy, occupying one of the last positions with mediocre scores.<\/div>\n
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Among airlines, the ranking is led by Qatar Airways, while Tarom ranked 55th out of 72 airlines based on punctuality, service, and compensation claim management, dropping 6 positions compared to last year.<\/div>\n
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First place for airports is held by Hamad International in Doha, followed by Tokyo-Haneda International Airport and Athens International Airport. Otopeni Airport ranks 129th out of 132, down 13 positions from the previous year, according to an AirHelp study.<\/div>\n
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Launched in 2015, the AirHelp Score is an evaluation of airlines and airports based on data regarding service quality, on-time departures and arrivals, passenger complaint handling, and the retail and product offerings, considering both on-board and post-landing services.<\/div>\n
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The highest-rated airline in the 2019 AirHelp Score ranking is Qatar Airways, also the leader in 2018, due to its punctuality and consistency in efficient complaint processing. Regarding the rest of the rankings, a major shift was noted, with positions 2-5 occupied by American Airlines, Aeromexico, SAS Scandinavian Airlines, and Qantas, primarily due to significant improvements in complaint processing services and punctuality.<\/div>\n
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Tarom airline obtained a score of 8 for service quality (ranking among the top in this regard), 7.3 for punctuality, and only 3.9 for processing passenger compensation claims (ranking among the airlines with the lowest scores in this category).<\/div>\n
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Henri Coanda Otopeni International Airport obtained 6 points for punctuality, 6.1 points for service quality, and 6 points for retail service quality, with a total score of 6.03. <\/div>\n

Source: Profit<\/a><\/p>\n

Frequently Asked Questions<\/h3>\n

What is the AirHelp Score?<\/strong><\/p>\n

The AirHelp Score is a global evaluation of airlines and airports based on punctuality, service quality, and the efficiency of handling passenger compensation claims.<\/p>\n

Why did Tarom’s ranking drop in the global standings?<\/strong><\/p>\n

Despite good scores for service quality, Tarom dropped 6 positions mainly due to a very low score (3.9) in processing passenger compensation claims.<\/p>\n

How did Otopeni Airport perform in the 2019 rankings?<\/strong><\/p>\n

Otopeni Airport ranked 129th out of 132 airports worldwide, falling 13 positions compared to the previous year and receiving mediocre scores for punctuality and services.<\/p>\n","protected":false},"excerpt":{"rendered":"

Tarom and Otopeni Airport Drop Significantly in AirHelp Score Rankings National airline Tarom is falling in the global airline rankings, determined by punctuality, service, and passenger compensation claim management, while Otopeni Airport also drops in the world airport hierarchy, occupying one of the last positions with mediocre scores. Among airlines, the ranking is led by…<\/p>\n","protected":false},"author":0,"featured_media":67673,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2856],"tags":[],"thb-sponsors":[],"class_list":["post-120114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conectivity"],"article_style_override":"","post-style":"","post_via":"","post-top-image":"https:\/\/rhn.ro\/wp-content\/uploads\/2019\/11\/transport-2.jpg","_links":{"self":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/posts\/120114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/comments?post=120114"}],"version-history":[{"count":0,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/posts\/120114\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/media\/67673"}],"wp:attachment":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/media?parent=120114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/categories?post=120114"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/tags?post=120114"},{"taxonomy":"thb-sponsors","embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/thb-sponsors?post=120114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}