{"id":119626,"date":"2019-12-21T00:00:00","date_gmt":"2019-12-20T22:00:00","guid":{"rendered":"https:\/\/rhn.ro\/booking-com-has-committed-to-changing-the-way-it-presents-offers-discounts-and-prices\/"},"modified":"2026-03-27T13:40:53","modified_gmt":"2026-03-27T11:40:53","slug":"booking-com-has-committed-to-changing-the-way-it-presents-offers-discounts-and-prices","status":"publish","type":"post","link":"https:\/\/rhn.ro\/en\/booking-com-has-committed-to-changing-the-way-it-presents-offers-discounts-and-prices\/","title":{"rendered":"Booking.com has committed to changing the way it presents offers, discounts, and prices"},"content":{"rendered":"<div>Following dialogue with national consumer rights authorities and the European Commission, the travel platform Booking.com has committed to changing the way it presents offers, discounts, and prices.<\/div>\n<div><\/div>\n<div>At the beginning of this year, six online booking platforms for hotel rooms and apartments will be required to abandon a series of sales and pricing presentation practices deemed misleading following an investigation.<\/div>\n<div><\/div>\n<div>The platforms in question are Expedia, Booking.com, Agoda, Hotels.com, Ebookers, and Trivago, investigated by the Competition and Markets Authority (CMA) in the UK, which took action following complaints regarding hidden fees, misleading discounts, and various tactics used to pressure customers into booking a room as quickly as possible.<\/div>\n<div><\/div>\n<div>Now, for Booking, the changes, which must be implemented by June 16, 2020, are expected to allow users to compare offers based on accurate information, in line with the requirements of European legislation.<\/div>\n<div><\/div>\n<div>The changes include:&nbsp;<\/div>\n<div>-Clarifying that statements such as &#8220;last room available&#8221; refer exclusively to the offer on the Booking.com platform&nbsp;<\/div>\n<div>-An offer will not be presented as time-limited until a certain moment if the price remains unchanged afterward&nbsp;<\/div>\n<div>-Clarifying the ranking method for results and, if payments from accommodation providers influenced the position in the list, specifying this fact&nbsp;<\/div>\n<div>-Clearly presenting situations where a price comparison involves different circumstances (e.g., stay dates) and not mentioning these situations as discounts READ ALSO PHOTO Uber launches a new option &#8211; periodic selfie&nbsp;<\/div>\n<div>-Ensuring that any price comparison presented as a discount represents real savings -Displaying the total price customers will pay (hidden taxes, additional payments, commissions, etc.) clearly and visibly&nbsp;<\/div>\n<div>-Clearly stating whether an accommodation unit is offered by a private individual or a professional&nbsp;<\/div>\n<div><\/div>\n<div>National consumer protection authorities, under the coordination of the Commission, will verify if these changes are implemented.&nbsp;<\/div>\n<p>Source: <a href=\"http:\/\/www.profit.ro\" data-wplink-url-error=\"true\">Profit<\/a><\/p>\n<h3>Frequently Asked Questions<\/h3>\n<p><strong>What changes is Booking.com making?<\/strong><\/p>\n<p>Booking.com is improving transparency by clarifying &#8220;last room&#8221; claims, showing total prices including hidden fees, and disclosing if rankings are influenced by payments.<\/p>\n<p><strong>Why are these changes being implemented?<\/strong><\/p>\n<p>The changes follow investigations by the UK&#8217;s CMA and the European Commission into misleading sales tactics and hidden costs on major booking platforms.<\/p>\n<p><strong>When is the deadline for these changes?<\/strong><\/p>\n<p>Booking.com and other platforms were required to implement these transparency measures by June 16, 2020, to comply with European consumer protection laws.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following dialogue with national consumer rights authorities and the European Commission, the travel platform Booking.com has committed to changing the way it presents offers, discounts, and prices. At the beginning of this year, six online booking platforms for hotel rooms and apartments will be required to abandon a series of sales and pricing presentation practices&hellip;<\/p>\n","protected":false},"author":0,"featured_media":67897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2859],"tags":[],"thb-sponsors":[],"class_list":["post-119626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stirea-editiei-en"],"article_style_override":"off","post-style":"style1","post_via":"","post-top-image":"https:\/\/rhn.ro\/wp-content\/uploads\/2020\/02\/topstory.jpg","_links":{"self":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/posts\/119626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/comments?post=119626"}],"version-history":[{"count":0,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/posts\/119626\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/media\/67897"}],"wp:attachment":[{"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/media?parent=119626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/categories?post=119626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/tags?post=119626"},{"taxonomy":"thb-sponsors","embeddable":true,"href":"https:\/\/rhn.ro\/en\/wp-json\/wp\/v2\/thb-sponsors?post=119626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}